FAQS

Shipping Information

Please allow 3 to 5 business days for your item(s) to be fulfilled before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows: 

• United States: Avg. 3 - 5 business days (after fulfillment).
• Canada: Avg. 7 - 10 business days (after fulfillment). 
• United Kingdom: Avg. 3 - 5 business days (after fulfillment).
• Australia: Avg. 13 - 15 business days (after fulfillment).  
• Rest of the world: Avg. 15 - 25 business days (after fulfillment).

For U.S. orders, fulfillment will originate in Charlotte, North Carolina.

For European countries, fulfillment will originate in Riga, Latvia.

Ordering Process

1. Fill in the required information in the personalization box.

2. Choose preferred file size and file format.

3. Provide your active email. (Your files will be sent here)

4. If you've chosen a design that includes a photo, please upload it.

5. Add to cart and proceed to checkout. 

A proof will be emailed for your final review within 12HRS or less. You can request changes if needed. Your initial proof plus unlimited revisions are included in the cost of your invitation.

You can immediately print your files if there are no changes to be made.

Ordering Process

1. Fill in the required information in the personalization box.

2. Choose preferred file format (JPEG, PDF or both).

3. Provide your active email. (Your files will be sent here)

4. If you've chosen a design that includes a photo, please upload it.

5. Add to cart and proceed to checkout. 

A proof will be emailed for your final review within 12HRS or less. You can request changes if needed. Your initial proof plus unlimited revisions are included in the cost of your invitation.

You can immediately print your files if there are no changes to be made.

How to Print

Professional Printer

If you’re considering a professional printer, We recommend Prints of Love. Our shop has partnered with them to offer fast, high quality yet affordable printing.

Plus free 2-3 day U.S. shipping and free envelopes! Check them out here!  

For every order you place, Prints of Love plants a tree in your name. They are proud to be an official Reforestation Partner with their friends at One Tree Planted.

Print at Home

If you opt to print with your home printer, you'll need the 8.5x11 PDF file with 2 set up on a page that will be included in your download. You'll need to cut them out yourself. You can also buy the pre-cut 4x6 / 5x7 cardstock or photo paper if you want to print them individually.

If you are looking for a paper to purchase in an office supply store to print on, you should look for a heavy weight (we like a minimum of 100 lb. but some 90 or 80 lb options available in stores are a nice weight, too) and photo-quality brand. HP, Avery and Neenah all offer nice quality cardstock and/or photo paper. You can find these at office supply stores such as Office Max or Office Depot.

How to print

How to Print

Professional Printer

If you’re considering a professional printer, We recommend Prints of Love. Our shop has partnered with them to offer fast, high quality yet affordable printing.

Plus free 2-3 day U.S. shipping and free envelopes! Check them out here! 

For every order you place, Prints of Love plants a tree in your name. They are proud to be an official Reforestation Partner with their friends at One Tree Planted.

Print at Home 

If you opt to print with your home printer, you'll need the 8.5x11 PDF file that will be included in your download. You'll need to cut them out yourself. 

If you are looking for a paper to purchase in an office supply store to print on, you should look for a heavy weight (we like a minimum of 100 lb. but some 90 or 80 lb options available in stores are a nice weight, too) and photo-quality brand. HP, Avery and Neenah all offer nice quality cardstock and/or photo paper. You can find these at office supply stores such as Office Max or Office Depot.

Tip: Be sure to pay attention to the printer type that's indicated on the packaging - inkjet or laser - and choose whichever type of printer you have. You would not want to print on laser paper with an inkjet printer.

Personalized Shirt | Ordering Process

1. Fill in the required information in the personalization box.

2. If you've chosen a design that includes a photo, please upload it.

3. Choose your t-shirt color and size.

4. Add to cart and proceed to checkout.

5. A proof will be emailed for your final review within 12HRS or less. You can request changes if needed. Your initial proof plus unlimited revisions are included in the cost of your personalized shirt.

6. Please check for spelling and grammar mistakes. 

7. Reply through our email if you need further changes or let us know if you approve of the layout so we can proceed with the printing fulfillment.

Print at Home

If you opt to print with your home printer, you'll need the 8.5x11 PDF file with 2 set up on a page that will be included in your download. You'll need to cut them out yourself. You can also buy the pre-cut 4x6 / 5x7 cardstock or photo paper if you want to print them individually.

If you are looking for a paper to purchase in an office supply store to print on, you should look for a heavy weight (we like a minimum of 100 lb. but some 90 or 80 lb options available in stores are a nice weight, too) and photo-quality brand. HP, Avery and Neenah all offer nice quality cardstock and/or photo paper. You can find these at office supply stores such as Office Max or Office Depot.

Tip: Be sure to pay attention to the printer type that's indicated on the packaging - inkjet or laser - and choose whichever type of printer you have. You would not want to print on laser paper with an inkjet printer.

Professional Printer

If you’re considering a professional printer, We recommend Prints of Love. Our shop has partnered with them to offer fast, high quality yet affordable printing.

Plus free 2-3 day U.S. shipping and free envelopes! Check them out here!  

How it Works

1. Fill in the required information in the personalization box.

2. Provide your active email. (Your MP4 file will be sent here)

With your purchase, you will receive the following:

• Full HD MP4 File at 1080 x 1920 PIXELS (vertical video)

3. If you've chosen a design that includes a photo, please upload it.

4. Add to cart and proceed to checkout. 

A proof will be emailed for your final review within 24HRS or less. You can request changes if needed. Your initial proof plus unlimited revisions are included in the cost of your video invitation.

IMPORTANT:  If you haven't received your files within 24hrs, please check the email you provided or check the spam/junk folder of your email.

How it Works

1. Add the item to your cart and purchase.

2. After payment, you will then be redirected to your order page where you can instantly download your zip file.

3. Link to your download will also be sent to your email (Please also check your junk/spam folder).

4. You'll need to unzip the files using Winrar/WinZip or any free software which can extract the files for you.

5. Both JPEG and PDF files are inside the zip which you can then print.

Order delays during Covid-19

Our team at Vitedly wanted to take a moment to say thank you to everyone who's  been showing support to our business in this challenging time.     

For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we're hoping it'll be over soon. 

We're staying in touch with our fulfillment partners about fulfillment and shipping delays.

I know this isn't what you guys are used to, so we're grateful for your patience as you continue coming back to our brand and enjoying our products.     

Some good news is, we now have more time to focus on some exciting ​designs / products​ we  previously simply didn't have time for. Stay tuned for more additions to our collection!     

Thanks again and most importantly, stay safe.   

Our team at Vitedly wanted to take a moment to say thank you to everyone who's  been showing support to our business in this challenging time.     

For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we're hoping it'll be over soon. 

We're staying in touch with our fulfillment partners about fulfillment and shipping delays.

I know this isn't what you guys are used to, so we're grateful for your patience as you continue coming back to our brand and enjoying our products.     

Some good news is, we now have more time to focus on some exciting ​designs / products​ we  previously simply didn't have time for. Stay tuned for more additions to our collection!     

Thanks again and most importantly, stay safe.   

CDC suggests wearing face cloth coverings in public settings where other social distancing measures are difficult to maintain. This additional safety measure helps protect others in case you have coronavirus, but don't show any symptoms.

You should still follow other protective measures as well, and closely follow the latest recommendations from public health officials and CDC to make an informed decision about the use of these masks.

Ordering Process

1. Choose your preferred backdrop size, select custom size if you want it in a different size.

2. Fill in the required information in the personalization box. IMPORTANT: Specify backdrop size if you have selected custom size.

3. Provide your active email. (Your file will be sent here)

4. If you've chosen a design that includes a photo, please upload it.

5. Add to cart and proceed to checkout. 

A proof will be emailed for your final review within 24HRS or less. You can request changes if needed.

With your purchase, you'll receive the following:

• 300DPI high resolution file ready for print in JPEG format
• 30-Day Money back Guarantee
• 24/7 Customer Support
• We offer  UNLIMITED REVISIONS  until you are satisfied with your order

You can immediately print your file if there are no changes to be made.